Privacy Policy

Effective Date: 26.2.2025

Welcome to Igloo English LMS (https://iglooenglish.com/), a digital learning platform operated by Igloo English Hub. Your privacy is important to us, and this Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

By using our platform, you agree to the terms of this policy.

1. Information We Collect

When you use our services, we may collect the following types of personal information:

• Identity Information: Name, age, date of birth.

• Contact Information: Email address, phone number.

• Account Details: Username, password.

• Payment Information: Collected via Razorpay's secure gateway (we do not store your card/bank details).

• Usage Data: Course progress, login times, device information, IP address.

2. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your learning account.

• To provide access to our online courses and assessments.

• To process payments securely via Razorpay.

• To improve our services based on user activity and feedback.

• To send you notifications and updates related to your courses.

• To comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Service Providers: Like Razorpay, for payment processing.

• Legal Authorities: When required by law, court order, or legal process.

All third-party services used comply with applicable data protection regulations.

4. Razorpay Payment Gateway

We use Razorpay as our payment gateway partner. All online payments are handled securely and encrypted by Razorpay.

Please refer to Razorpay’s privacy policy here:
🔗 https://razorpay.com/privacy/

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure HTTPS encryption.

• Regular security audits.

• Restricted administrative access.

Despite these measures, no method of transmission over the Internet is 100% secure.

6. Cookies and Tracking Technologies

We may use cookies to:

• Enhance your browsing experience.

• Save your login preferences.

• Track user activity for analytics.

You may choose to disable cookies via your browser settings.

7. Your Rights

You have the right to:

• Access and correct your personal data.

• Request deletion of your data (subject to legal retention obligations).

• Opt-out of non-essential communications.

To exercise any of these rights, please contact us at iglooenglishhub@gmail.com.

8. Children's Privacy

Our platform is designed for learners of all ages. Parental consent is required for users under the age of 18. We do not knowingly collect personal data from children without proper consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, with a new effective date.

10. Contact Us

If you have any questions or concerns about this policy, reach out to us at:

Igloo English Hub
📧 Email: customersuccess@iglooenglish.com
📞 Phone: +919840253898